Providing great customer service is an expensive challenge for many businesses. Setting up call centers can be cost prohibitive for small to medium sized companies. Even lager companies with big call centers can have problems. Often times customers who are already upset are further frustrated by the experience of waiting for a phone representative. Emails [...]
Through Twitter, PitchRate.com is giving away a teleseminar with PR Expert Michelle Tennant (Perfecting Your Pitch For Top Tier Media). The rules are easy and the great thing about this contest is... EVERYONE WINS! I know that doesn't make it much of a "contest", but in this depressing economy we all need something to feel [...]
For the best PR in any media, be poised, to the point and pay it forward By Drew Gerber There’s nothing quite like the exposure you get appearing before the 44 million viewers who tune into Oprah each week. The “Oprah Effect” is famous for its ability to boost national sales, making millionaires out of [...]
By guest blogger Michelle Tennant The biggest mistake people make when seeking publicity is focusing too much on their own needs and not enough on their audience. Often our first response when we have news to share is to send out a new release in a shotgun fashion. But if we focus only on our [...]
Have you ever had someone tell you they were slammed with work, only to find their Facebook page full of frequent frivolous activity? Or maybe you have been surprised by a rude, off-the-cuff remark on Twitter? Social networking offers boundless potential for authors and writers to promote their works to a wide audience online. Just [...]
As CEO of Wasabi Publicity and founder of Press Kit 24/7 as well Pitchrate.com, I'm constantly asked the question "Advertising or PR, which will help grow my business more?". Unfortunately there's no simple answer. Each vehicle has decidedly different benefits and each contributes differently to your communication goal. PR is a less controllable medium than [...]
By guest blogger Michelle Tennant Recently I was interviewing a new client to develop an online press kit, and one of the client’s first questions was would our service include a general press release. I directed the client to look at some of the online press kits our company, Wasabi Publicity Inc., has [...]
I recently had a great interview with WomenEntrepreneur.com. Lena West and I talked about social networking and how to make a difference with a the personal touch. Here's a repost of the article: ------- Social networking offers endless potential for entrepreneurs to promote and build their business online. But savvy businesses should remember "social" is [...]